Broker Services Executive

Role Summary

We are seeking an experienced Broker Services Executive. The role is an integral part of the new business support team concept, new to Aventum and is part of a series of changes happening across the organisation. Knowledge of working with best in class processes and systems is essential, together with the willingness, ability and hands on approach to help shape the business support function.

This is an outstanding opportunity for an experienced Broker Services Executive to help build a key function in a growing business. The Company has grown quickly and has ambitious plans to further expand through a combination of both organic and acquisition of other companies.

Role Responbilities

  • General administrative duties including scanning, filing, entering data onto relevant spreadsheets and preparing and production of Insurance documents and contract endorsements

  • Liaise with brokers on a daily basis, answering incoming telephone calls and chasing brokers for any additional data required

  • Maintenance of Underwriter’s bordereaux through the use of Microsoft Excel

  • Inputting & updating policies on in-house systems

  • Account management including renewal chasers through to file closures

  • Maintain an electronic and paper filing system

  • Full responsibility of handling all transactions placed via Lloyd’s through Xchanging systems, including the reconciliation of queries

  • Develop and maintain an understanding of the clients and prospects

  • Negotiating extensions with underwriters and premiums on MTA’s

  • Providing broker support and creating documentation to be taken to the market e.g. creation of an MRC slip

  • Management of in-house schemes, ensuring Bordereau’s are up to date and all data recorded is accurate

  • Booking surveys on behalf of insurers and maintaining communication with brokers on all requirements following issuance of reports

  • Carrying out reviews to ensure the quality of both personal outputs and those of the wider team

  • Use formal reporting mechanisms, as defined by Risk and Compliance or Internal Audit, to promptly notify relevant parties of any perceived new risks or failures of existing control measures.

  • At all times, consider the effect of any actions taken on the customers of the Company, with the intention of improving their experience.

  • All employees must endeavour to provide accurate, complete and appropriate data, in accordance with the Company’s data policy, as part of their roles and responsibilities at all times.

Role Requirements

  • The role requires previous experience working in the Commercial department of a Lloyd’s Broker.

  • Experience in Motor business is preferred for this role.

  • Experience in processing policy endorsements and slips coupled with strong technical knowledge

  • Experience in using the Xchanging system would be beneficial

  • Insurance qualifications e.g. CII. (Desirable).

  • Basic commercial insurance awareness

Skills & Abilities

  • Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across the business.

  • Persuasive communication and strong collaborative skills.

  • Excellent verbal and written communication.

  • Questioning and listening skills

  • Ability to multi task, manage conflicting priorities and work well under pressure.

  • Comfort with dealing with all levels of the Company.

  • Able to build trust by operating with integrity and professionalism.

  • Excellent attention to detail.

  • Data savvy and literate. Strong analytical skills.

  • Flexibility and willingness to take on additional responsibilities and work.

  • Willingness to assist colleagues when needed.

  • Organisation and planning skills.

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