Broker Services Manager

Role Summary

We are seeking an experienced Broker Services Manager. The candidate will have solid experience of working in Operations/broker support within a London Market broker. The role is an integral part of the new business support team concept, new to Aventum and is part of a series of changes happening across the organisation. Knowledge of working with best in class processes and systems is essential, together with the willingness, ability and hands on approach to help shape the business support function. This is an outstanding opportunity for an experienced Operations/broker support team leader to help build a key function in a growing business. The Company has grown quickly and has ambitious plans to further expand through a combination of both organic and acquisition of other companies.

Role Responsibilities

  • Day to day management of the Broker Services support team.

  • Define, implement and ensure compliance with standard operating procedures

  • Completing ad hoc and regular process reviews to identify improvements and enhancements to the administrative processes.

  • Ensuring that data quality is acceptable by completing data quality assurance checks i.e. data sample checks, 4 eyed checks, root cause analysis, exception reporting etc.

  • Responsible for delivering first class administrative service to Business heads.

  • Providing frequent oversight and review of the data entry processes into PAS

  • Ensuring staff are managing their workloads adequately

  • Ensure staff members resolve all transactional data management issues

  • Undertake regular checks to ensure document management processes are being followed to correct standard

  • Be coordinator and liaison between the team and stakeholders

  • Manage monthly reporting and compliance requirements

  • Promote and provide training opportunities for all team members

  • Take the lead on performance management and recruitment

  • Develop and maintain competency assessments

  • Working with stakeholders to develop and improve processes

  • Manage and set day to day workload for team members

  • Utilise operational metric forecasts to manage resource needs accordingly

  • Monitor service standards to improve productivity and efficiency

  • Attract, maintain and develop staff

  • Ensure SLAs are met

Skills & Experience

  • At Least 5 years’ experience within a London Market Broker

  • At least 2 years’ experience as a team leader within operations/business support

  • Understanding of (Re)Insurance and Lloyd’s market processes

  • Relevant law and regulations knowledge and experience

  • Ability to analyse data and present results in a clear and concise manner

  • Advanced IT skills

  • Experience in using the Xchanging system

  • Insurance qualifications e.g. CII. (Desirable)

  • Experience of training and coaching support/operational teams

  • Ability to thrive in a fast-paced work environment

  • Strong people and workload management skills

  • Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across the business.

  • Persuasive communication and strong collaborative skills

  • Excellent verbal and written communication

  • Questioning and listening skills

  • Ability to multi task, manage conflicting priorities and work well under pressure.

  • Comfort with dealing with all levels of the Company

  • Able to build trust by operating with integrity and professionalism.

  • Excellent attention to detail

  • Report writing skills

  • Data savvy and literate. Strong analytical skills

  • Flexibility and willingness to take on additional responsibilities and work

  • Willingness to assist colleagues when needed

  • Organisation and planning skills

  • Proactivity in identifying and implementing new processes with the goal of improving Underwriting support to the business

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